Pick your poison, our Customer Happiness Heroes are ready to save you.


1) Chat: Looking for an instant answer about something? Jump onto our Chat (see the blue icon in the bottom right corner of your screen) and you can get a response straight away

<h2 id="isPasted" style="box-sizing: border-box; font-size: 1.5rem; font-weight: 300; line-height: 2.0625rem; margin: 1.25rem 0px 2.5rem; padding: 0px; font-family: &quot;Open Sans&quot;; color: rgb(51, 71, 91); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We have Chat via the blue icon in the bottom right corner of your screen, Email or good old fashioned snail mail &#x1F48C;</h2>Pick your poison, our Customer Happiness Heroes are ready to save you:1) Chat: Looking for an instant answer about something? Jump onto our Chat (see the blue icon in the bottom right corner of your screen) and you can get a response straight away. If our Bot cannot help you, keep following the prompts and your query will be escalated to our team.2) Email: Shoot us an email at <a href="mailto:hello@zeroco.com.au" rel="noopener">hello@zeroco.com.au</a> and we&apos;ll get back to you quick smart.3)&#xA0;Snail Mail: Send us your query or love letter via your favourite bird to:5/71 Centennial Circuit Byron Bay NSW 2481and we&apos;ll respond as soon as we possibly can.

How do I contact your support team?

We really don’t want this love affair to end... But if you are super sure about your return, we want to make this process as seamless as a pair of Spanx so let’s iron out the deets!

<h2 id="isPasted" style="box-sizing: border-box; font-size: 1.5rem; font-weight: 300; line-height: 2.0625rem; margin: 1.25rem 0px 2.5rem; padding: 0px; font-family: &quot;Open Sans&quot;; color: rgb(51, 71, 91); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer a 30-day money-back guarantee, because if you&apos;re not happy... neither are we!</h2>We really don&#x2019;t want this love affair to end... But if you are super sure about your return, we want to make this process as seamless as a pair of Spanx so let&#x2019;s iron out the deets!If you&#x2019;re unsatisfied for any reason with any Zero Co product that you&#x2019;ve been delivered, you can bet your bottom dollar that we want to know all about it ASAP. Because if you&#x2019;re not happy Jan, neither are we.In order to receive a refund of your hard earned cash just follow these five easy breezy steps below within 30 days of delivery:<ol><li>STEP 1: Email our Customer Happiness Heroes at <a href="mailto:hello@zeroco.com.au">hello@zeroco.com.au</a> with specific context about what you didn&apos;t like and why</li><li>STEP 2: Keep an eye on your Inbox, one of our Heroes will be in touch with returns instructions depending on the items being returned and to organise you a Returns Label</li><li>STEP 3: Package up the items you&apos;d like to return (please be sure to ensure any pouches have their caps screwed on tight)</li><li>STEP 4: Print that label and pop your package into your nearest Post Box. Or if you don&apos;t have a printer? Take the package to your nearest Australia Post Office and get them to print out the Returns Label we have emailed to you!</li><li>STEP 5: Email us back to confirm your items have been popped in the Post, and our team will process your refund.</li></ol>&#xA0;<div class="hs-embed-wrapper" data-responsive="true" data-script-embed="true" data-service="js.hsforms" style="position: relative; overflow: hidden; width: 100%; height: auto; padding: 0; max-width: 540px; min-width: 256px; display: block; margin: auto;"><div class="hs-embed-content-wrapper"> <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script> <script>
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 </script></div></div><h3 id="are-there-any-items-excluded-from-the-returns-policy">Are there any items excluded from the returns policy?</h3>Nope! But, if you&#x2019;re returning an item that was discounted or part of a pack, you will not be refunded the full retail price. Instead, the refund amount will be adjusted to reflect the value of the item/s returned.<h3 id="how-will-i-be-refunded">How will I be refunded?</h3>You can choose to be refunded into the same account you paid with or you can opt for a Gift Card.RefundsIf you choose a refund, we will process this refund via the same payment method you used to place the order. Once evidence of your shipment has been provided we will get that processed ASAP!If you have changed your account details since then, please do let us know of your updated details and we will notify our financial peeps (this may take an extra week depending on our next payment schedule).Gift CardsThe refund amount will be credited to you in an e-Gift Card and emailed to you, ready to be used on your next order of plastic-busting goodness. When you&#x2019;re ready to place an order, pop that Gift Card code in at checkout and voila!Please note: Gift Cards are applied to the account registered with the same email address used to place your order and cannot be transferred to another account.Part Refund, part Gift CardIf you split your payment on your original order, the amount you paid via Debit or Credit Card will be given back to the same account, and the amount paid by Gift Card will be credited to you via another Gift Card.&#xA0;Discount codes and delivery fees are all non-refundable and cannot be replaced once they have been used.

What is your refund & returns policy?

If you're after a dead set thrilling read, you can check out our Privacy Policy below. It's definitely not the latest J.K. Rowling...but it contains pretty important info about how we use data.

If you&apos;re after a dead set thrilling read, you can check out our <a href="https://www.zeroco.com.au/pages/privacy-policy" target="_blank" rel="noopener">Privacy Policy</a> below. It&apos;s definitely not the latest J.K. Rowling...but it contains pretty important info about how we use data. And if you&apos;re keen, here&apos;s the <a href="https://www.zeroco.com.au/pages/cookie-policy" target="_blank" rel="noopener">Cookie Policy</a> too (not the warm chocolatey kind though sadly...mmm...chocolate).&#xA0;
 1. INTRODUCTION
 This privacy notice provides you with details of how we collect and process your personal data through your use of our site zeroco.com.au
 By providing us with your data, you warrant to us that you are over 18 years of age. Zero Co Pty Ltd is the data controller and we are responsible for your personal data (referred to as &#x201C;we&#x201D;, &#x201C;us&#x201D; or &#x201C;our&#x201D; in this privacy policy).&#xA0;
 It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at&#xA0;hello@zeroco.com.au
 CONTACT DETAILS
 Full name of legal entity:&#xA0;ZEROCO.COM.AU PTY LTD&#xA0;(ABN 74 633 757 954)&#xA0;
 Email address:&#xA0;hello@zeroco.com.au
 2. WHAT DATA DO WE COLLECT ABOUT YOU AND WHY
 Personal data means any information capable of identifying an individual. It does not include anonymised data.&#xA0;We may process the following categories of personal data about you:&#xA0;
 <ol>
 <li>Communication Data that includes any communication that you send to us whether that be through the contact form on our website, email, text message, post, social media messaging, social media posting or any other communication that we receive. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.</li>
 <li>Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.</li>
 <li>User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.</li>
 <li>Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking systems. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.</li>
 <li>Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.</li>
 </ol>
 &#xA0;We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts, Google AdWords or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
 SENSITIVE DATA
 We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
 We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at&#xA0;hello@zeroco.com.au.&#xA0;In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
 We may process your personal data without your knowledge or consent where this is required or permitted by law.
 3. HOW WE COLLECT YOUR PERSONAL DATA
 We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Cookie Policy below for more details about this.
 We may receive data from third parties such as analytics providers such as Google, advertising networks such as Facebook, search information providers such as Google, providers of technical, payment and delivery services, such as data brokers or aggregators.
 4. MARKETING COMMUNICATIONS
 Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).&#xA0;We may send you marketing communications from us if:
 <ol>
 <li>you made a purchase or asked for information from us about our goods or services or</li>
 <li>you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.</li>
 </ol>
 Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
 Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
 You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or OR by emailing us at&#xA0;hello@zeroco.com.au&#xA0;at any time.
 If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
 5. DISCLOSURES OF YOUR PERSONAL DATA
 We may have to share your personal data with the parties set out below:
 <ol>
 <li>Service providers who provide IT and system administration services</li>
 <li>Professional advisers including lawyers, bankers, auditors and insurers</li>
 <li>Government bodies that require us to report processing activities</li>
 <li>Third parties to whom we sell, transfer, or merge parts of our business or our assets</li>
 </ol>
 We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
 6. DATA SECURITY
 We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.&#xA0;We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
 7. PASSWORDS
 To use certain features of the Website or its Content, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. You agree to notify us immediately of any unauthorised or improper use of your username or password or any other breach of security. To help protect against unauthorised or improper use, make sure that you log out at the end of each session requiring your username and password.
 It is your responsibility to protect your own username and password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your personal information at your own risk.
 By using our Website and its Content you agree to enter true and accurate information on the Website and its Content. If you enter an incorrect or fake email address, we have the right to immediately deactivate your account.
 We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.
 8. DATA RETENTION
 &#xA0;We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.&#xA0;When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
 For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.&#xA0;In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
 9. THIRD-PARTY LINKS
 This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
 10. COOKIES
 We may use the standard &quot;cookies&quot; feature of major web browsers. We do not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our Website other than cookies. You may choose to disable cookies through your own web browser&#x2019;s settings. However, disabling this function may diminish your experience on the Website and some features may not work as intended. We have no access to or control over any information collected by other individuals, companies or entities whose website or materials may be linked to our Website or its Content.
 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
 11. ASSIGNMENT OF RIGHTS
 In the event of an assignment, sale, joint venture, or other transfer of some or all of our assets, you agree we can assign, sell, license or transfer any information that you have provided to us. Please note, however, that any purchasing party is prohibited from using the Confidential Information or Other Information submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy without your prior consent.
 12. NOTIFICATION OF CHANGES
 We may use your contact information to inform you of changes to the Website or its Content, or, if requested, to send you additional information about us. We reserve the right, at our sole discretion, to change, modify or otherwise alter our Website, its Content and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy. Please review this Privacy Policy periodically. Continued use of any of information obtained through or on the Website or its Content following the posting of changes and/or modifications constitutes acceptance of the revised Privacy Policy.
 If you have any questions about this Privacy Policy, please contact us at&#xA0;<a href="mailto:hello@zeroco.com.au" rel="noopener">hello@zeroco.com.au</a>.

What is your privacy policy?

Our cookie policy is to always eat them warm with a soft centre...wait... that's not what you wanted to know?! Oh, right! You're after Zero Co's cookie policy! You can find that right here.

Our cookie policy is to always eat them warm with a soft centre...wait... that&apos;s not what you wanted to know?! Oh, right! You&apos;re after Zero Co&apos;s cookie policy! You can find that right here&#xA0; <a href="https://www.zeroco.com.au/pages/cookie-policy" target="_blank" rel="noopener">Cookie Policy</a> or below (well that was embarrassing...) mmmm...cookies...
 What is a cookie?
 A &quot;cookie&quot; is a piece of information that is stored on your computer&apos;s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.&#xA0;Cookies are used by nearly all websites and do not harm your system.
 If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
 How do we use cookies?
 We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.
 Cookies are either:
 <ol>
 <li>&#xA0;Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser &#x2013; they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or</li>
 <li>Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.</li>
 </ol>
 Cookies can also be categorised as follows:
 <ol>
 <li>Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.</li>
 <li>Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.</li>
 <li>Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.</li>
 <li>Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.</li>
 </ol>

What is your cookie policy?

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