How do Zero Co subscriptions work?Updated a year ago

You can subscribe to our refill products to make sure you never forget to reorder and never run out of your favourite products 👍

• Ways to Subscribe
• Flexibility of our subscriptions
• Can I delay my first order?
• Minimum order value for subscriptions
• Subscribers get 10% off subscriptions ongoing
• Recommended subscription delivery frequency
• Top-up reminders

Ways to Subscribe

You can subscribe to our set refill subscription bundles or build-your-own subscription bundle of your favourite regular Zero Co refills, and add one-time products to each subscription order to top-up on other products you use less frequently.

RECOMMENDED BUNDLES

Step 1. 

Choose one of our recommended bundle that suits your needs and choose your delivery frequency (don't worry, this can be changed later), 

Step 2. 

Add any extra one-time refills to your order.

Our recommended 'Basics' and 'Essentials' bundles consist of the following products:

BUILD YOUR OWN BUNDLE

Step 1:

Starting on the product page of your favourite regular Zero Co product, select your delivery frequency (don't worry, this can be changed later) and add other refill products to your subscription (minimum subscription order is $70). 

Step 2:

Add any extra one-time refills to your order.

Flexibility

Our Zero Co subscriptions are made to be as flexible as possible, to meet you or your family's ever changing needs.

This means you can pause, skip, modify your subscription at anytime.

• Move next delivery date (if you're not quite ready/ going on a holiday). Note: this is only for future orders but not possible for first orders- you can't delay your first order.  
• Change your delivery frequency (if it turns out you clean more or less than you thought you did)
• Skip a product from your next delivery (plenty of laundry liquid left? skip it from your next order)
• Remove products from your subscription (if you decide you don't use it as frequently as other products, and rather top-up when you need)
• Cancel your subscription (please don't gooooo... you can always switch back to ordering when you need it, if you're organised enough to keep track and decide you don't need to subscribe). Read more about cancelling your subscription here.

Can I delay my first order?

No, sorry - you can't delay your first order. Once your order is placed, it will be sent straight to our packing centre to get your delivery to your door as speedy as possible.

If you would like to subscribe but still have some product left at home - we recommend to subscribe and be stocked up for a while, and after subscribing - go into your customer account and skip or delay your second order instead. Don't worry, you can change your next delivery date or delivery frequency anytime if you do run out earlier than expected!

You can learn more about managing your subscription here.

Is there a minimum order value for subscriptions?

Yes, the minimum order for subscriptions is $70, so you must subscribe to at least $70 worth of products for your subscription to be successful.

This minimum order value doesn’t included any one-time items added to your cart for this shipment.

Please do keep in mind that the less frequently we ship, the better for the planet! So try to prepare and stock up across your home cleaning and personal care products, rather than running out and doing emergency single item purchases.

Do I get 10% off all orders?

When you subscribe to ZeroCo (with a minimum value of subscription products of $70) you will get 10% off all future subscriptions in your orders. Note this subscription discount won't apply to one-time products you add to your subscription order.  

Make sure you log in to your account to get this discount applied to your order. 

Recommended subscription delivery frequency

Not sure how often you need to get refills delivered? We know everyone's household and product usage is different, so we offer 3 options: delivery every 2, 3 or 4 months.

Here are our recommendations – don't worry you can cancel or change your next delivery date or delivery frequency anytime!

Can I subscribe to products at different frequencies?

No - all your subscription products will be delivered at the same frequency and in the same shipment. Shipping less is better for the planet, so we’re trying to be as efficient as possible. 

If you need some products more frequently than others, add an extra refill of that product to your subscription (eg. extra laundry or dishwashing liquid), choose to skip products from upcoming subscription orders, or add some products as one-time add ons, rather than subscribe to them.

Top-up reminders

If you want to adjust your subscription, you can always make changes, add products and manage your delivery schedule via your online account. You can add products to your subscription or top-up on other products you use less frequently than the products in your subscription.

You can learn more about managing your subscription here.